Effective Date
Effective Date: 1st March 2025
Welcome to Siemplex Distributors cc ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.siemplex.com.na and its subpages (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.
Business Information
- Company Name: Siemplex Distributors cc
- Business Address: Grüner Kranz, Macadam Street, Southern Industrial, Windhoek
- Contact Details: P.O.Box 81894, Windhoek
Information We Collect
We collect personal information that you voluntarily provide to us when registering on the Site, placing an order, subscribing to our newsletter, or contacting us. This information may include:
- Name
- Company Name
- Physical Address
- Mailing Address
- Telephone Numbers
- Email Addresses
- Payment Information
- Any other information you choose to provide
How We Collect Information
We collect information through:
- Account Registration: When you create an account on our Site.
- Order Forms: When you purchase products from us.
- Cookies: We use cookies to enhance your experience on our Site. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of the Site.
- Voluntary Submission: Information you provide when contacting us or subscribing to our communications.
Use of Your Information
We use the information we collect to:
- Process and fulfill your orders.
- Deliver products to your specified address.
- Communicate with you regarding your orders or inquiries.
- Improve our Site and services.
- Understand how users interact with our Site through analytics tools.
Sharing Your Information
- We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that assist in processing payments and delivering orders. For example, we plan to use Google Analytics for understanding Site usage and a payment gateway provider for processing transactions. Please refer to their privacy policies for more information.
- Shipping Companies/Courier Services: To deliver your purchased products to your specified address.
- Legal Obligations: If required by law, we may disclose your information to comply with legal processes or protect our rights.
Data Storage and Security
We store your information both locally and on cloud-based servers. We implement encryption and other security measures to protect your data. Our local servers are secured by professional security companies and alarm systems to prevent unauthorized access.
User Rights and Choices
- You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to certain exceptions.
- Opt-Out: Unsubscribe from our marketing communications at any time by following the unsubscribe link in the email or contacting us directly.
Cookies and Tracking Technologies
We use cookies solely to store account and website information to enhance your user experience. We do not employ tracking technologies for marketing purposes. You can manage your cookie preferences through your browser settings.
International Data Transfers
As we use cloud-based services, your information may be transferred to and processed in countries other than Namibia. We ensure that such transfers are conducted in compliance with applicable data protection laws.
Limitation of Liability
While we implement strict security measures to protect your personal information, Siemplex Distributors cc cannot guarantee absolute security. By using our Site, you acknowledge and agree that:
- We shall not be held liable for any unauthorized access, hacking, data loss, or other breaches beyond our reasonable control.
- We will take all reasonable steps to notify affected users in compliance with applicable laws in the event of a data breach.
- Users are responsible for keeping their login credentials and account information secure.
- To the maximum extent permitted by law, Siemplex Distributors cc shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from data breaches, cyberattacks, or unauthorized access.
Disclaimer of Warranties
Siemplex Distributors cc makes no representations or warranties regarding the security of user data and does not guarantee that unauthorized access, hacking, or data breaches will never occur. Users acknowledge and accept this risk when providing personal information.
Indemnification Clause
By using our website, you agree to indemnify and hold Siemplex Distributors cc, its affiliates, employees, and agents harmless from any claims, damages, liabilities, or expenses arising from your violation of this policy, misuse of our services, or breach of security caused by your negligence.
Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of Namibia. Any disputes arising from this policy shall be resolved in the courts of Namibia, and users agree to submit to this jurisdiction.
Force Majeure Clause
Siemplex Distributors cc shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, cyberattacks, power failures, or governmental regulations.
Third-Party Links Disclaimer
Our website may contain links to third-party sites. We do not control, endorse, or assume responsibility for the privacy policies or practices of these sites. Users should review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Siemplex Distributors cc
Grüner Kranz, Macadam Street
Southern Industrial
Windhoek, Namibia
P.O. Box 81894, Windhoek
Email: info@siemplex.com.na
Legal Compliance in Namibia
Currently, Namibia does not have specific data protection legislation in force. However, the right to privacy is recognized under Article 13 of the Namibian Constitution. A Data Protection Bill has been proposed to regulate the processing of personal information. In the absence of specific laws, we adhere to international data protection principles, such as those outlined in the General Data Protection Regulation (GDPR), to ensure compliance with best practices.
By using this website and purchasing products, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.