Effective Date
Effective Date: 1st March 2025
Welcome to Siemplex Distributors cc ("Company," "we," "our," "us"). These Terms and Conditions ("T&C") govern your use of our website and any purchases made from us. By accessing our website or making a purchase, you agree to be bound by these T&C. If you do not agree with any of these terms, please refrain from using our website or purchasing from us.
Siemplex Distributors cc reserves the right to update or modify these T&C at any time. Any changes will be posted on our website and will take effect immediately upon posting. It is your responsibility to review these terms periodically.
Business Information
- Company Name: Siemplex Distributors cc
- Business Address: Grüner Kranz, Macadam Street, Southern Industrial, Windhoek
- Contact Details: P.O.Box 81894, Windhoek
Acceptance of Terms
By using the website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use the website or make a purchase.
We reserve the right to update or modify these T&C at any time, and it is your responsibility to review them periodically. Any updates will be effective as of the date they are posted on the website.
User Responsibilities and Prohibited Activities
Users agree to comply with all applicable laws and regulations while using our website. You are prohibited from engaging in the following activities:
- Unauthorized access: Attempting to access areas of the website that are not intended for public use, or attempting to disrupt or interfere with the functionality of the website.
- Fraudulent activity: Engaging in fraudulent activities, including but not limited to using stolen credit card information or attempting to bypass security measures.
- Misuse of content: Copying, reproducing, distributing, or otherwise misusing any of the content (images, product descriptions, text, etc.) on the website without our express written permission.
- Malicious behavior: Uploading or transmitting any viruses, malware, or other harmful software.
- Violating intellectual property: Using our trademarks, logos, or other intellectual property without authorization.
Violations of these terms may result in the suspension or termination of your access to our website.
Product and Service Descriptions
While Siemplex Distributors cc makes every effort to provide accurate descriptions of the products on our website, we do not guarantee that all information is complete, accurate, or current. We reserve the right to correct errors or omissions and make changes to the website at any time without prior notice.
Availability: All products are subject to availability. We cannot guarantee that products will be in stock at all times. In the event a product is out of stock, we will make reasonable efforts to notify the customer and offer an alternative or refund.
Pricing and Payment Terms
- Pricing: Prices for products are listed on the website in Namibian dollars (NAD). All prices are subject to change without prior notice.
- Payment: Payment must be made in full before any goods are shipped. Siemplex Distributors cc will not ship any orders until payment has been received and processed.
- Shipping Responsibility: Siemplex Distributors cc is not responsible for shipping fees, delivery arrangements, or damages during shipping. The customer can choose one of the following shipping options:
- Courier Collection: The customer may choose to pay a courier to collect the goods directly from Siemplex Distributors cc’s premises and transport them to the courier's depot. In this case, the customer will be responsible for any shipping fees, and the customer can later collect the goods from the courier’s depot in a different town or city at their convenience.
- Courier Delivery: Alternatively, the customer can provide their account details for a specific courier service. The courier will then arrange for the goods to be delivered directly to the customer's specified address and bill the customer’s courier account accordingly.
- In either case, once the goods leave Siemplex Distributors cc’s premises, Siemplex Distributors cc assumes no liability for damages, delays, or losses during transit. The courier and the customer will assume full responsibility for the goods while in transit.
For more information please visit our Shipping Policy.
Product Availability and Order Reservation
- Payment and Reservation: If you choose the option to collect and pay later at Siemplex Distributors cc premises, please note that your order will only be reserved for you once full payment has been received. In the case where an order is placed but payment is not completed, the goods will be temporarily allocated to you. However, if another customer places and pays for the same goods, Siemplex Distributors cc reserves the right to sell the goods to that customer, as we operate on a first pay, first serve basis.
- Online Payment and Collection: If you opt to pay for your goods online, your order will be confirmed and ready for collection at Siemplex Distributors cc premises once payment is received in full.
Intellectual Property Rights
All content on our website, including text, images, logos, trademarks, and product descriptions, are the property of Siemplex Distributors cc or its licensors. Unauthorized reproduction or distribution is strictly prohibited.
Returns, Refunds, and Exchanges
For detailed policies on returns, refunds, and exchanges, please refer to our Refund and Return Policy.
Returns & Cancellations for Custom Orders: Custom or special orders are excluded from returns and cancellations as they cannot be resold.
Limitation of Liability
To the fullest extent permitted by law, Siemplex Distributors cc shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, data, or use, arising from or related to the use of our website or products, even if we have been advised of the possibility of such damages.
- Siemplex Distributors cc will not be liable for any damages or losses arising from:
- Errors or omissions in the content of our website.
- Any interruption of service.
- Delays, damage, or loss incurred during shipping.
- Any damages arising from using or relying on our website or products.
Force Majeure
Siemplex Distributors cc shall not be held liable for any failure or delay in the performance of our obligations under these T&C caused by events beyond our control, including, but not limited to, natural disasters, government regulations, strikes, supply chain disruptions, or other unforeseen circumstances.
Customer Responsibilities
It is the customer’s responsibility to ensure:
- Correct product selection for their needs.
- Correct shipping details (errors in the provided address are their responsibility).
- Compliance with local electrical standards or laws when using the products.
Data Protection & Privacy Compliance
Siemplex Distributors cc is committed to protecting your privacy and complies with applicable Namibian data protection laws. We do not sell customer data to third parties. By using our website, you consent to our collection and use of personal information as outlined in our Privacy Policy.
Indemnification Clause
By using our website and purchasing our products, customers agree to indemnify and hold Siemplex Distributors cc harmless from any claims, damages, or liabilities arising from:
- Misuse of products.
- Third-party claims due to customer actions.
- Non-compliance with these T&Cs.
Dispute Resolution and Governing Law
These T&C shall be governed by and construed in accordance with the laws of Namibia. Any disputes arising under or in connection with these T&C shall be resolved in the competent courts of Namibia.
Termination of Access
Siemplex Distributors cc reserves the right to suspend or terminate your access to our website at any time, without notice, for any reason, including but not limited to violations of these T&C. Upon termination, you must immediately cease all use of our website.
Changes to Terms and Conditions
We reserve the right to modify or update these T&C at any time, without prior notice. Any changes will be posted on this page with an updated "Effective Date." By continuing to use the website after any changes to the T&C, you agree to be bound by the updated terms.
Severability
If any provision of these T&C is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of the T&C, which shall remain in full force and effect.
Contact Information
For inquiries regarding these Terms and Conditions, please contact us at:
Siemplex Distributors cc
Grüner Kranz, Macadam Street
Southern Industrial, Windhoek, Namibia
P.O. Box 81894, Windhoek
Email: info@siemplex.com.na
By using this website and purchasing products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.