Effective Date
Effective Date: 1st March 2025
Thank you for shopping with Siemplex Distributors cc. This Shipping Policy explains how we handle shipping, delivery, and related responsibilities. By placing an order on our website, you agree to the terms of this Shipping Policy.
Business Information
- Company Name: Siemplex Distributors cc
- Business Address: Grüner Kranz, Macadam Street, Southern Industrial, Windhoek
- Contact Details: P.O.Box 81894, Windhoek
Shipping Overview
At Siemplex Distributors cc, products are imported from Siemens. Once your order is processed and payment has been received in full, we will arrange for your goods to be shipped through a courier of your choice, or you can opt to have the goods collected directly from Siemplex Distributors cc.
Siemplex Distributors cc does not handle the physical delivery of your goods. Customers are responsible for selecting a courier service and paying for the shipping costs associated with their orders.
Shipping Options
1. Courier Collection from Siemplex Distributors cc
- Collection Point: You may arrange for a courier to collect your order directly from Siemplex Distributors cc’s premises. This means the courier will transport your goods to their depot for further handling.
- Collection Location: Depending on the courier, you can collect your goods at the courier’s depot in the town or city of your choosing.
- Costs: The customer will be responsible for paying all shipping fees associated with this option, including any fees for collection and transportation to the depot.
- Delivery Time: Delivery times will vary depending on the courier service you select and the destination. Please check directly with your chosen courier for more accurate shipping timeframes.
2 Courier Delivery to Customer's Address
- Courier Account: Alternatively, you may opt to provide your courier account details to Siemplex Distributors cc. In this case, Siemplex Distributors cc will hand over the goods to the courier of your choice, who will deliver the items directly to your specified delivery address.
- Costs: The customer will be billed directly by the courier for all shipping charges associated with this option.
- Billing: You must ensure your courier account is active and in good standing for this option. The courier will handle the billing, and Siemplex Distributors cc is not responsible for any issues related to the billing process between you and the courier.
- Delivery Time: Delivery times will vary based on the courier service selected and your location. Please contact the chosen courier directly for more precise estimates of delivery times.
Order Processing and Reservation
Payment and Goods Reservation: If you choose to place an order and pay later (i.e., select the "collect and pay later" option), please note that the goods will only be reserved for you once full payment has been received. If payment is not made at the time of booking, your order will be temporarily allocated to you. However, if another customer orders and fully pays for the same goods in the interim, those goods may be sold to the new paying customer. Siemplex Distributors cc operates on a first pay, first serve basis, meaning that goods are not guaranteed until full payment has been received.
Online Payment and Collection: If you opt to pay for your goods online, your order will be confirmed and ready for collection at Siemplex Distributors cc's premises once payment is received in full.
Shipping Costs
Shipping Fees: All shipping costs are the responsibility of the customer. Shipping fees will be calculated based on the courier service selected, the destination, and the weight/size of the products being shipped.
Payment: All shipping fees must be paid to the courier directly, whether you choose the collection option or the direct delivery option. Siemplex Distributors cc does not handle or charge for shipping fees.
Responsibility for Goods in Transit
Once the goods leave Siemplex Distributors cc’s premises, Siemplex Distributors cc is no longer responsible for any loss, damage, or delay during shipping. The customer assumes full responsibility for the goods once they are in the possession of the courier.
- Damages and Losses: If the goods are damaged, lost, or delayed during transit, you should contact the courier service immediately to file a claim.
- Insurance: We recommend that you consider purchasing insurance through your courier to protect against potential loss or damage during shipping.
Order Processing Time and Shipping Readiness
Processing Time: Siemplex Distributors cc will do its utmost to process your order and ship the goods at its earliest convenience. However, Siemplex Distributors cc cannot guarantee a specific timeframe in which the order will be shipped or ready for collection. Shipping and order processing times may vary depending on stock availability, order volume, and other operational factors.
Shipping Readiness: Your order will be ready for collection at Siemplex Distributors cc's premises once payment has been received. However, the timing of when your order is ready for collection cannot be guaranteed, and it may take up to two business days for processing. We will notify you once your order is ready.
Shipping Restrictions
Shipping Areas: Siemplex Distributors cc ships exclusively within Namibia. Currently, we do not offer standard international shipping. However, if you are an international customer and would like to purchase products and arrange shipping outside of Namibia, please contact us directly at info@siemplex.com.na to discuss available options and shipping arrangements.
Courier Service Restrictions: Some couriers may not service certain remote locations or may have specific restrictions on the items they can transport. It is your responsibility to confirm with the courier that they can service your location.
Tracking Your Order
Once the courier has picked up your goods, you might be provided with tracking information from the selected courier service to monitor the status of your delivery. If you have any issues with tracking, please reach out directly to the courier service.
Undeliverable Packages
If a package is undeliverable due to incorrect address information, refusal of delivery, or failure to pick up goods from the courier depot, the package may be returned to Siemplex Distributors cc. In such cases, you will be responsible for any additional shipping costs incurred and be charged a handling fee. If the goods are returned to us, you will be contacted to arrange for re-shipment or cancellation of the order, depending on your preference.
Returns and Refunds
Please refer to our Refund and Return Policy for information about returning products, receiving refunds, and the conditions for returns. Returns for damages or losses during shipping must be handled with the courier, and Siemplex Distributors cc will not be responsible for products once they leave our premises.
Changes to Shipping Policy
We reserve the right to update or amend this Shipping Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We recommend checking this page regularly for updates.
Force Majeure
Siemplex Distributors cc shall not be liable for any failure to perform or delay in performance of any of its obligations under this Shipping Policy or the Terms & Conditions due to causes beyond its reasonable control, including but not limited to natural disasters, strikes, lockouts, pandemics, government actions, or any event of force majeure.
Customer Responsibility for Compliance
It is the customer’s responsibility to ensure that the products purchased from Siemplex Distributors cc comply with all applicable local laws, regulations, and standards. This includes but is not limited to the suitability of products for the intended purpose, installation, and adherence to electrical safety standards.
Indemnification
The customer agrees to indemnify, defend, and hold harmless Siemplex Distributors cc, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, or liabilities (including legal fees) arising out of the customer's misuse of the products, violation of these policies, or failure to comply with applicable laws.
Limitation of Liability
To the fullest extent permitted by applicable law, Siemplex Distributors cc’s liability for any claim related to the products purchased shall be limited to the amount paid for the products, excluding shipping and handling fees. Under no circumstances shall Siemplex Distributors cc be liable for indirect, incidental, special, or consequential damages arising out of the use or inability to use the products.
Return and Cancellation of Custom Orders
Custom or special-order products are non-returnable and non-refundable once processed or shipped. Customers are encouraged to confirm the product specifications before placing the order.
For more information, please refer to the Refund and Return Policy.
Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of Namibia. Any disputes arising from this policy shall be resolved in the courts of Namibia, and users agree to submit to this jurisdiction.
Customer Acknowledgement and Agreement
By placing an order, you acknowledge that you have read, understood, and agreed to abide by all of Siemplex Distributors cc’s Terms & Conditions, Shipping Policy, and any other applicable policies on our website.
Compliance with Data Protection and Privacy Laws
Siemplex Distributors cc is committed to protecting the privacy of your personal information. We collect and process your personal data in compliance with applicable data protection laws, including the Namibian Data Protection Act, and will not share your data with third parties unless required by law.
For more information, please refer to the Privacy Policy.
Contact Information
For inquiries regarding these Terms and Conditions, please contact us at:
Siemplex Distributors cc
Grüner Kranz, Macadam Street
Southern Industrial, Windhoek, Namibia
P.O. Box 81894, Windhoek
Email: info@siemplex.com.na
By using this website and purchasing products, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.